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The DOWA Group CSRCSR Management

Relations with Stakeholders

The Dowa group communicates with our stakeholders, including our customers, shareholders, investors, partners, local communities and employees in many ways at our offices and business units.

Main stakeholders Our Responsibility Opportunities
Customer All customers who use the products and services offered by the DOWA group

○Ensuring quality and safety of our products and services

○Pursuit of Customer Satisfaction (CS)

○Protection of customer information

○Various seminars and exhibits

○Plant visits

○Various PR activities on environment

○Disclosure of information on our website

Shareholders and investors Individual or institutional investors including our shareholders

○Maximization of corporate values


○Disclosure of information and dialogue

○General shareholders' meeting

○Results briefing and periodic presentations to investors

○Preparation of annual reports and business reports

○Disclosure of information on our website

Partners All partners who collaborate with us for provision of the products and services offered by the DOWA group

○Selection of procurement sources based on fair and unbiased basis

○Support for green procurement and environmental management

○Various seminars and exhibits

○Plant visits

○Presentations to partners including green procurement

○Quality and environment audit

○Corporate ethics contacts

Local communities People in local communities who we interact with through our offices and main business activities

○Environment conservation activities

○Contribution to regional development through support for culture and sports activities

○Educational activities

○Disclosure of information and dialogue

○Plant visits by local people

○Participation in local groups

○Hosting, participation in and support for local events

○Risk communication

Employees (including their family members) Employees who work in the DOWA group and their family members

○Proper evaluation and treatment

○Ensuring diversified human resources

○Promotion of work/life balance

○Ensuring health and safety of workplace

○Human development

○Respect for human rights

○Management meeting

○Management-labor interviews

○Human resource education and environmental education

○In-house newsletters & portal site

○Events for family members of employees


Relationship with Central and Local Governments and Industrial Groups

The DOWA group coordinates and cooperates with central and local governments and the industrial community as a whole to improve and resolve social concerns while engaging business activities.

Public policy proposals

The top executives participate in various committees and propose public policies.

Example of participation

President and representative director   Masao Yamada

  • February 2013 until present : Member the Central Environment Council, Ministry of the Environment

Participation in industrial groups

The DOWA group is a member of several industrial organizations such as Nippon Keidanren (Japan Business Federation) and Japan Mining Industry Association, working on specific issues of the business world and industry.

Example of participation

President and representative director Masao Yamada

  • December 2012 until present : Chairman of the Waste Recycling Subcommittee, the Environmental Safety Committee, Nippon Keidanren (Japan Business Federation)
  • April 2012 until present : Director of the Center for Eco-Mining

Full-time Corporate Counselor of DOWA Holdings Co., Ltd. Hirokazu Yoshikawa

  • June 2004 until present : Executive Director, Nippon Keidanren (Japan Business Federation)
  • October 2010 until present : Co-Chairman, Task Force for Promoting China's Recycling Economy, Nippon Keidanren (Japan Business Federation)

Participation in various international organizations and consortiums

The DOWA group has been participating in the UN Global Compact (UN GC) since March 2009. The DOWA group is committed to implementing the GC's ten principles in four areas of the Global Compact of human rights, labor, environment and anti-corruption—these are geared towards sustainable development of society.

>> Global Compact Japan Network http://www.ungcjn.org

Evaluation from society

The products and commitments of the DOWA group are recognized as follows. Main awards received in 2012

DOWA ECO-SYSTEM and DOWA TSU-UN (Shared with Japan Freight Railway Company) received the Logistics Environmental Enlightenment Award from the Japan Federation of Freight Industries.
Akita Zinc Co., Ltd. received the Nationwide QC Circle Conference Award for Small Group Improvement Activity Themes from the Union of Japanese Scientists and Engineers.
Eco-System Sanyo Co., Ltd. received the Environmental Okayama Award from the Governor of Okayama Prefecture.
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