(C)2008 DOWA Holdings Co., Ltd.

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• DOWA Group CSR
  • DOWA CSR
  • Greeting
  • What is Social Responsibility of DOWA?
  • Feature I Contribution to Earth’s environment
  • Aiming for No. 1 in Asia
  • Measures to Fight against Global Warming from Wastes
  • Feature II Fostering Rich Forests and Living Creatures
  • Fostering Rich Forests
  • Purify Water and Fostering Living Creatures.
  • Our Efforts towards Conservation of Biodiversity in Mine Development
  • What’s DOWA?
  • We Support the Infrastructures of the Resource Recycling Society.
  • DOWA Metals & Mining
  • DOWA Eco-System
  • DOWA Electronics Materials
  • DOWA Metaltech
  • DOWA Thermotech
  • As an Public Institution
  • CSR Guideline
  • Basic Environmental Policy
  • Management System
  • Environmental & Social Goals and their Present Statuses
• Social Performance
  • Relationship with Society
  • Relationship with Customers
  • Relationship with Employees
• Environmental Performance
  • Environmentally Conscious Business Management
  • Entire Overview of Business Activities and Environmental Load
  • INPUT
  • OUTPUT
  • Contribution to Global Warming Measures through Destruction of Chlorofluorocarbon
• Economic and Business Management Performance
  • Economic Report
  • Environmental Accounting
  • External Economic Benefit Evaluation EEBE(R)
• Business Overview
  • Corporate History and Environmental Commitment
  • Basic Requirements and Target Organization
  • Questionnaire Resulte

Relations with our customers

Together with our Customers

Our Efforts towards Disclosure of Information

Our efforts towards disclosure of information include participation in environmental exhibitions and events including the “Eco-Products 2008 Exhibition”, “Exhibition for Geo-Environmental Restoration” and “Integrated Exhibition of the Environment in celebration of the Hokkaido Toyako Summit.” In addition, we made submissions and contribution of theses to magazines, presentation at lectures, symposiums and made announcements on our website.

Present conditions

Towards Quality Improvement

We offer human resource education programs, training courses and study sessions to raise each employee’s awareness of being customer-oriented and to provide products and services that satisfy our customers.

Each company of the DOWA group has contact people to receive complaints and comments from the outside via email or telephone calls and educates employees to respond to them appropriately.

Together with Shareholders and Investors

Annual Meeting of Shareholders

Total 339 shareholders attended our 2008 annual meeting of shareholder, an increase of 64 compared to the previous year.

At the party after the meeting, we exhibited our products to deepen our shareholder’s understanding of our products unfamiliar to them in their daily life. As part of our efforts to protect the environment, we delivered our CSR report in an eco bag that used to be put in a paper bag. We also exhibited a panel to show them the usefulness of eco bags to reduce CO2 emission.

IR activity and Communication

We strive to disclose our business information including business policies and financial data in a proper way on a timely basis, aiming at gaining trust and understanding from our customers, shareholders, investors and local communities.

We are committed to promote interactive communication with shareholders and investors through quarterly result briefings and meetings with investors in Japan and throughout the world via news releases, annual reports and IR (investor relations) activities, including information disclosure on our website. We also hold briefings actively for our shareholders and investors to disclose corporate information and ask their opinions as part of our communication efforts.

In 2008 we visited important investors in six cities in Europe and U.S.A., including London and New York, and explained the medium- and long-term strategies of DOWA. We also explained our commitment to offering environmentally-conscious products and services and also expanding our business throughout the world.

Through these communication efforts, we will reflect these invaluable comments in our business management.

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