Relations with Customer

Sending Out Information

The DOWA group strives to send out information related to the environment and social contribution, through our website, exhibitions and seminars.

CSR Report Web version: http://www.dowa-csr.jp/

In order to disseminate information on the CSR (corporate social responsibility) activities of DOWA, we opened a website dedicated to CSR in June 2007. In addition to the Web version of our CSR report, the website features a questionnaire page. Our stakeholders can submit their comments and views from the website. We endeavor to reflect them in our CSR activities.

Exhibitions and Seminars

We are committed to strengthening communication with our customers by engaging in various activities to send out information, including sponsoring exhibitions, running booths at various events in and outside Japan, holding seminars and making presentations at symposiums.

TOPICS 2010 Sending Out Information Globally

Exhibitions offer us an opportunity to communicate with our customers and gather opinions directly from them. In connection with our global business deployment, we have more opportunities to send out information by actively participating in international exhibitions. In 2010, one third of our participation in exhibitions was outside Japan.

Working Together with Shareholders and Investors

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The DOWA group recognizes that explaining corporate and business management information to our stakeholders including shareholders and investors is one of the important issues in terms of our corporate governance and we are committed to timely and proper disclosure of the information.

Our management holds results briefings on quarterly results. We also offer opportunities to communicate with both Japanese and international investors directly on our business information. We try to make proper and highly transparent disclosure of information, by publishing our annual report and IR reports both in Japanese and English as tools for reporting our business policies and business statuses.

�DOWA HD website (IR Information): http://www.dowa.co.jp/en/ir/

Information on DOWA Holdings is posted in this website in an easy-to understand way to our shareholders and investors.

General Shareholders’ Meeting

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The DOWA group holds the annual shareholders' meeting at the end of June in Four Season’s Hotel Chinzanso, Tokyo every year and approximately 500 shareholders attended the meeting in 2010. After the meeting we hold a party so that we can better communicate with shareholders and they can talk to our directors. We have a booth at the venue exhibiting our products.

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TOPICS 2010 Giving away “Fair Trade Eco-bags”

We deliver our CSR report to shareholders to inform them of our CSR initiatives at the party.

A copy of 2010 CSR report was given in a DOWA’s own “eco-bag” that was made of organic cotton from India as part of our environmental initiatives. We also exhibited a wall display to show the CO2 reduction effect through the use of eco-bags and to promote understanding of fair trade.

Together with Customers

The DOWA Group is committed to sustainable development with our customers through fair and honest purchasing. We also try to build a supply chain management system that considers environmental and social issues, based on our procurement policy.

Procurement policy: http://www.dowa.co.jp/jp/about_dowa/chotatsuhoshin.html(only in Japanese)

Example of environmental and safety education

  • *Basic environmental education
  • *ISO14001 (EMS) education
  • *How to transport hazardous substances and countermeasures for their leakage
  • *Education and study classes on transportation
  • *Emergency measures and emergency drills

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